Skip to content

2021 Annual Conference & Trade Show

October 13-15, 2021
Lake Buena Vista, FL
Two illustrated champagne glass clinking together

It’s time for a celebration

Join more than 900 multifamily housing industry professionals and be inspired by nationally renowned keynote speakers and breakout sessions. Hear topics on sales, marketing, recruitment, maintenance, career development, leadership, customer service and technology. Online registration is now closed, but you may still register on-site.

Diana Ballard

Disney Institute
Senior Facilitator

As the trusted, authoritative voice on the Disney approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.

Read More Opening Session: Disney’s Approach to Leadership Excellence

Meet the


Darren Ayoub

Barfield, McCain PA
Read Bio

Ayiesha Beverly

National Apartment Association
Assistant Vice President, Legal
Read Bio

Jimmy Chestnut, CAPS, CPM

Incore Residential
Vice President
Read Bio

Michelle Cutillo

WRH Realty Services Inc.
Director of Compliance and Operations
Read Bio

Amy Kosnikowski Dilisio

Quintessential Marketing & Training
Read Bio

Matt Easton

Leasing University
Read Bio

Erica Nicole Eubanks

The Collier Companies
Social Media and Public Relations Specialist
Read Bio

Elizabeth Francisco

Read Bio

Kirill Klokov

Citadel ID
Founder and CEO
Read Bio

Gray Lane

JMG Realty, Inc.
Director of Digital Marketing
Read Bio

Lori Lord

MRI Software
Sales Director, Screening
Read Bio

Virginia Love

Industry Principal
Read Bio

Ryan McCain

Barfield, McCain PA
Partner & Shareholder
Read Bio

Andy Meador

McDowell Properties
Vice President & Director of Capital Projects
Read Bio

Robert Oley, HCCP, SHCM

Royal American Management
Senior Vice President of Compliance
Read Bio

Justin Pardy

Mill Creek Residential
Senior Data Analyst
Read Bio

Keri Walker Pfeifer

Bozzuto Management Company
Senior Vice President
Read Bio

Trey Price

Florida Housing Finance Corporation
Executive Director
Read Bio

Nichole Reed

AMLI Residential Properties
Area Vice President
Read Bio

Sonya Rosenbach

Allied Orion Group
Chief Financial Officer
Read Bio

Tracy Saffos

Industry Principal
Read Bio

Lia Nichole Smith

ApartmentRatings and SatisFacts
VP of Education & Performance
Read Bio

Lee Steinhauer

Apartment Association of Greater Orlando
Government Affairs and Legal Counsel
Read Bio

Savannah Taylor

RangeWater Real Estate
Strategic Marketing Manager
Read Bio

Nicole Upano

National Apartment Association
Director of Public Policy
Read Bio

Amanda White

Florida Apartment Association
Government Affairs Director
Read Bio

Antoinette Williams, CAM, CAPS

Carroll Management Group (Texas)
Regional Vice President
Read Bio


Disney’s Coronado Springs Resort

Lake Buena Vista, FL

Located on the Disney property near the Animal Kingdom, this beautiful lakeside oasis offers classic influences, Disney touches and modern comforts to energize and inspire as you delight in an array of new features, eateries and enhancements.

Learn More

2019 Recap


Share your photographs from 50 years of FAA events!

Share Your Story