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Disney Institute

As the trusted, authoritative voice on the Disney approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.  For nearly three decades, Disney Institute has helped professionals discover ways to […]

Nicole Upano

Nicole Upano

As director of public policy for the National Apartment Association, Nicole Upano leads the team within NAA that conducts research and analysis on industry policy concerns and develops communications materials in support of the apartment industry’s advocacy initiatives at all levels of government. As a subject matter expert herself, Upano specializes in fair housing, landlord-tenant, […]

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Michelle Wood

As the vice president of marketing and engagement at Aeris Properties, Michelle Wood oversees the firm’s strategic marketing programs in addition to all resident experience initiatives as well as employee engagement and training.  She brings more than 19 years of marketing and property management experience to her role. Before joining Aeris Properties, Wood led a […]

Antoinette Williams

Antoinette Williams

Antoinette Williams is regional vice president for Carroll Management Group, with a portfolio that covers Georgia, Texas, and Colorado. Prior to joining Carroll, Williams worked with Essex Property Trust in California and The Related Group of Florida. Williams currently holds her Certified Apartment Manager and Certified Apartment Portfolio Supervisor designations from NAA and is an […]

Savannah Taylor

Savannah Taylor

Savannah Taylor is a strategic marketing manager for RangeWater Real Estate, where she assists in the overall marketing performance of each asset. Her responsibilities include expense control, lead and lease allocation, search optimization, and social media presence. She also oversees the mass email marketing campaigns for properties and RangeWater’s Social Media Ambassador program, where she […]

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Lee Steinhauer

Raleigh “Lee” Steinhauer is the government affairs and legal counsel for the Apartment Association of Greater Orlando (AAGO) and president of The Steinhauer Group LLC. Steinhauer obtained his bachelor’s degree in criminal justice from the University of Delaware and juris doctor from Seton Hall University School of Law. He previously worked as a practicing attorney […]

Lia Nichole Smith

Lia Nichole Smith

Lia Nichole Smith is the vice president of education and performance for ApartmentRatings and SatisFacts. She has proven experience in solving challenges for conventional, affordable, senior and student communities. Before coming to ApartmentRatings and SatisFacts, Smith was director of marketing and training at SPM Property Management, where she constructed the company’s first-ever online learning academy […]

Nichole Reed

Nichole Reed

Nichole Reed is currently an area vice president for AMLI Residential with portfolio responsibilities in the Atlanta market. She began her career with AMLI Residential 18 years ago as a regional manager. Prior to that, she was a regional manager for Regent Partners, where her portfolio consisted of assets in six East Coast states, Colorado, […]

Jackie Ramstedt

Jackie Ramstedt is a nationally renowned motivational keynote speaker, trainer, consultant, and performance coach with 34 years of experience in the multifamily industry. She speaks to thousands of industry professionals for the National Apartment Association, Multifamily Pro Annual Brainstorming Events, the Institute of Real Estate Management (IREM), National Affordable Housing conferences, numerous state and local […]

Greg Proctor

Greg Proctor has been in the affordable housing industry for more than 35 years, having operated several property management companies and having owned and developed affordable properties across several states. Proctor was the founder of Windsor Compliance Services, now RealPage Compliance Services, since RealPage acquired Windsor in 2013. Since then, under Proctor’s leadership, RealPage Compliance […]